Refund policy
Return & Refund Policy
Returns
We want you to love your PocketWall.
If you’re not satisfied, you may request a return within 14 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- Proof of purchase is required
Non-Returnable Items
Due to the nature of the product, we do not accept returns for:
- Items that have been installed or used
- Items that are damaged due to improper installation or handling
- Items returned without prior approval
Return Process
To start a return, please email us at:
Include:
- Your order number
- Reason for return
- Photos (if applicable)
If your return is approved, we will provide instructions for returning the item.
Return Shipping
Customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery.
Include photos of:
- The product
- The packaging
We will work with you to provide a replacement or refund.
Exchanges
We do not offer direct exchanges at this time. If you would like a different item, please return your original item and place a new order.
Order Issues
If you have any issues with your order, please contact us at:
We’re here to help and will do our best to resolve any problems.
Thank you for shopping with PocketWall.